Frequently Asked Questions

Everything you need to know about shopping at Stride Rite.

How can I track my order?

Once your order has shipped, you will receive an email confirmation with a tracking number and a link to the carrier's website to monitor your delivery progress.

What is your return policy?

We offer a 30-day return policy for all unworn and unwashed items in their original packaging. Simply visit our returns portal to generate a prepaid shipping label.

Do you offer international shipping?

Currently, we ship to all 50 U.S. states and select international territories. Shipping rates and delivery times vary depending on the destination.

What payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as digital payment options like PayPal and Apple Pay.

How do I know which size to order?

Please refer to our comprehensive Size Guide located on each product page. We provide detailed measurements to help you find the perfect fit for your lifestyle.

Is my personal information secure?

Yes, we use industry-standard SSL encryption to protect your data. We never store your full credit card information on our servers.